{"xsrfToken":"58408a22daac6ea434226166cd53cc04a7f146f5_lout","branding":{"id":"3","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007a01","headerLinkHoverBGColor":"#007a01","headerBadgeColor":"#007a01"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":".","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":".","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#009b00","helpCenterTitleColor":"#000000","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sup","projectId":10002,"serviceDeskId":3,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"36","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10458,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"97","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10649,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"85","name":"IVR Change","descriptionHtml":"","callToAction":"IVR Change","introHtml":"","icon":10469,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"84","name":"Support Handover","descriptionHtml":"","callToAction":"Support Handover","introHtml":"","icon":10458,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"88","name":"System Notification","descriptionHtml":"","callToAction":"System Notification","introHtml":"","icon":10469,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"87","name":"Voicemail","descriptionHtml":"","callToAction":"Voicemail","introHtml":"","icon":10649,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Support"}],"orderMapping":{"6":[36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"GLADLY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWNmYjY5ZC1lZTcyLTQ5YTgtODIwNS1hMDEwZDk3OGJkNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ1ODg0MTUsIm5iZiI6MTczNDU4NzIxNX0.kiW8uuIYwRZN5BgdLRdHEqnUN1T5du3oXVFKUfkFdVM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"a5cfb69d-ee72-49a8-8205-a010d978bd64","tokenDurationInMins":20}},"reqCreate":{"id":36,"projectId":10002,"form":{"name":"Support Request","descriptionHtml":"","callToAction":"Support Request","intro":"","instructions":"","icon":10458,"iconUrl":"https://gladly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of Issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10119","fieldConfigId":"10217","label":"Application Component Affected","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10314","label":"Admin","selected":false,"children":[]},{"value":"10313","label":"API, Webhooks and Integrations","selected":false,"children":[]},{"value":"10341","label":"Billing","selected":false,"children":[]},{"value":"10316","label":"Channel - Chat (Glad App)","selected":false,"children":[]},{"value":"10315","label":"Channel - Email","selected":false,"children":[]},{"value":"10320","label":"Channel - Facebook Messenger","selected":false,"children":[]},{"value":"10318","label":"Channel - Instagram","selected":false,"children":[]},{"value":"10319","label":"Channel - SMS","selected":false,"children":[]},{"value":"10321","label":"Channel - Twitter","selected":false,"children":[]},{"value":"10317","label":"Channel - Voice","selected":false,"children":[]},{"value":"10322","label":"Channel - WhatsApp","selected":false,"children":[]},{"value":"10207","label":"General Question","selected":true,"children":[]},{"value":"10342","label":"Gladly Sidekick","selected":false,"children":[]},{"value":"10336","label":"Help Center","selected":false,"children":[]},{"value":"10337","label":"IVR","selected":false,"children":[]},{"value":"10323","label":"Login","selected":false,"children":[]},{"value":"10324","label":"Payments","selected":false,"children":[]},{"value":"10325","label":"Product Improvement","selected":false,"children":[]},{"value":"10326","label":"Redaction Request","selected":false,"children":[]},{"value":"10327","label":"Reporting","selected":false,"children":[]},{"value":"10328","label":"Routing, Prioritization and Workflow","selected":false,"children":[]},{"value":"10329","label":"Search","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10120","fieldConfigId":"10218","label":"Business Impact","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10110","label":"P1 - Platform outage - occurring on production system preventing business operations","selected":false,"children":[]},{"value":"10111","label":"P2 - Major issue - occurring on production system impacting business operations. (Impacts multiple users)","selected":false,"children":[]},{"value":"10112","label":"P3 - Partial issue - causing impaired or non-critical loss of functionality on the production system. (1-2 users are impacted)","selected":false,"children":[]},{"value":"10113","label":"P4 - Low impact - issue occurring or question / request","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed Description","description":"Please provide Gladly UI links/URLs of your issue rather than consumer contact details in this field.","descriptionHtml":"<p>Please provide Gladly UI links/URLs of your issue rather than consumer contact details in this field.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10116","fieldConfigId":"10214","label":"Conversation Link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10118","fieldConfigId":"10216","label":"Environment","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Production","selected":false,"children":[]},{"value":"10101","label":"SandBox","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10122","fieldConfigId":"10220","label":"Name of agent affected","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10217","fieldConfigId":"10325","label":"Date/Time Occurred","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10215","fieldConfigId":"10320","label":"Timezone","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10123","fieldConfigId":"10221","label":"Email of agent affected","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10129","fieldConfigId":"10227","label":"Your Email","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"","presetValues":[],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10207","fieldConfigId":"10309","label":"CC Request","description":"Comma-delimited list of emails to CC on this request","descriptionHtml":"<p>Comma-delimited list of emails to CC on this request</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/36","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/36","calendarParams":{"firstDay":0,"date":"2024-12-18T21:46:56-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWNmYjY5ZC1lZTcyLTQ5YTgtODIwNS1hMDEwZDk3OGJkNjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ1ODg0MTYsIm5iZiI6MTczNDU4NzIxNn0.Ndco39LGlU4HWJLtFlgHB1twoESTtUvaR2qXCVVEvtY","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"a5cfb69d-ee72-49a8-8205-a010d978bd64","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}